This Privacy Policy describes how Dr. Indrajeet Kumar and its affiliates (collectively "Dr. Indrajeet Kumar", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website www.drikumar.com (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Name
• Phone number
• Email address (optional)
• Booking and appointment details
• Date and time of consultation

Some sensitive personal data may be collected with your consent, such as payment instrument information when making payments for consultations. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

Important: If you receive an email or call from a person/association claiming to be Dr. Indrajeet Kumar seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

• Process and manage your consultation bookings
• Facilitate online video consultations via Jitsi
• Send booking confirmations and reminders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about services and updates
• Detect and protect against error, fraud and other criminal activity
• Enforce our terms and conditions

You understand that your access to these products/services may be affected in the event permission is not provided to us.

We may share your personal data internally within our affiliates to provide you access to the services offered. We may disclose personal data to third parties such as:

• Payment gateway providers (PhonePe) for processing payments
• Video conferencing service (Jitsi) for online consultations
• Third-party service providers for platform operations

These disclosures may be required for us to provide you access to our services, to comply with our legal obligations, to enforce our user agreement, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform.

You may request deletion of your booking data by contacting us at the contact information provided below. We may, in the event of any pending grievance, claims, or any other services, refuse or delay deletion of the data.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

You may access, rectify, and update your personal data by contacting us directly through the contact information provided on this website.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform, consent to us contacting you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line. We may verify such requests before acting on your request.

However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.